Terms of service

Last updated: 9 November 2026

1. About us

This website, stepdry.uk, is operated by Step Dry ("we", "us"). You can contact us at support@stepdry.uk. By placing an order you agree to these terms.

2. Our product

We sell the StepDry body dryer. We describe and show it as accurately as we can, but small differences in colour may appear depending on your screen.

3. Prices and payment

Prices are shown in pounds sterling (GBP). The price you pay is the price shown at checkout when you place your order. Payment is taken securely when you order, by card, PayPal or the other methods shown at checkout. We never see or store your full card details.

4. Your order

After you order, we email you a confirmation. Your order is accepted when we dispatch it. We may cancel an order and refund you in full if a product is unavailable, if there is an obvious pricing error or if we suspect fraud.

5. Free gifts

Free gifts included with an offer are only available with that offer while it is running, and have no cash value.

6. Delivery

Delivery is free to UK addresses. Delivery times are explained in our shipping policy.

7. Returns, the 90-day guarantee and your rights

You can return your StepDry under our 90-day guarantee, and you also have a legal right to cancel within 14 days of delivery. Full details are in our refund policy. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

8. Safe use

Please read and follow the user guide. Use StepDry on a dry, flat floor outside the shower or bath, plug it into a standard socket outside the bathroom where required by UK wiring rules, and never immerse it in water.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for defective products.

10. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you place it.

11. Law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

12. Contact

Email support@stepdry.uk. We reply within 24 hours.