Refund policy

Last updated: 9 November 2026

Our 90-Day Guarantee

We want you to love your StepDry. Try it at home for 90 days from the day it's delivered. If you'd still rather reach for a towel, we'll give you a full refund of the price you paid.

How to return

1. Email support@stepdry.uk with your order number and the reason for your return. Please contact us before sending anything back.
2. We'll reply within 24 hours with your return instructions and a prepaid return label, so returning is free.
3. Send the StepDry back with its power cable and any free gifts that came with your order, ideally in the original box.

Items sent back without first contacting us may not be accepted.

Refunds

Once your return arrives and has been checked, we'll email you and refund you within 14 days to your original payment method. Your bank or PayPal may take a few extra days to show the money.

Faulty, damaged or wrong items

If your StepDry arrives damaged or develops a fault, email us with your order number and a photo or short video of the problem. We'll offer a replacement or a full refund. You will never pay to return a faulty item.

12-Month Warranty

Orders that include the free 12-Month Warranty are covered against manufacturing defects for 12 months from delivery. If a defect appears in that time, we'll replace your StepDry free of charge.

Your legal rights

If you live in the UK, you can also cancel your order for any reason within 14 days of receiving it under the Consumer Contracts Regulations. Our 90-day guarantee and warranty are in addition to, and do not affect, your statutory rights under the Consumer Rights Act 2015.

Contact

Questions about a return? Email support@stepdry.uk. We reply to every message within 24 hours.