Shipping policy

Last updated: 9 November 2026

Free UK delivery

Every order ships free to addresses in the United Kingdom, with tracking included. We currently deliver to the UK only.

Processing time

Orders are processed and dispatched within 1 to 2 working days of being placed.

Delivery time

Most orders are delivered within 7 days. Delivery times are estimates and can be longer during very busy periods, such as the weeks before Christmas, or because of events outside our control.

Tracking your order

As soon as your order is dispatched, we email you a tracking number. You can follow your parcel any time on our Track your order page. It can take 24 to 48 hours after dispatch for the first tracking update to appear.

Delivery address

Please check your address carefully at checkout. If you notice a mistake, email us straight away at support@stepdry.uk and we'll correct it if your order hasn't been dispatched yet.

Late, lost or damaged parcels

If your parcel hasn't arrived within the estimated time, or arrives damaged, email us with your order number. We'll chase the carrier for you and, if the parcel is lost or damaged, send you a replacement or a full refund.

Contact

Questions about delivery? Email support@stepdry.uk. We reply within 24 hours.